Privacy policy

Privacy Policy | Avélia Co.

Last updated: 2026

1. About This Policy

This Privacy Policy explains how Avélia Co. ABN [insert ABN] ("we", "us", "our") collects, uses, stores, discloses and protects your personal information when you visit our website (aveliaco.com.au) or purchase our products.

We are committed to handling your personal information in accordance with the Australian Privacy Principles ("APPs") set out in the Privacy Act 1988 (Cth), as amended by the Privacy and Other Legislation Amendment Act 2024 (Cth).

2. What Personal Information We Collect

We may collect the following types of personal information:

Identity information: your name, email address, phone number and postal address
Order information: products purchased, order history, payment method and transaction details
Shipping information: delivery address and courier tracking details
Communications: records of your correspondence with us (emails, contact form submissions, customer service inquiries)
Website usage information: IP address, browser type, device information, pages visited, referring URL and cookies (see Section 8 below)

We do not collect sensitive information (such as health information, racial or ethnic origin, or biometric data) unless you provide it voluntarily and with your consent.

3. How We Collect Personal Information

We collect personal information:

directly from you when you place an order, create an account, subscribe to our mailing list, contact us or interact with our website;
from third-party service providers that help us operate our business (such as our e-commerce platform, payment processors and shipping providers); and
automatically through cookies and similar technologies when you browse our website.

4. Why We Collect and Use Your Personal Information

We collect and use your personal information for the following purposes:

to process and fulfil your orders, including shipping and delivery;
to communicate with you about your orders, inquiries and customer service matters;
to send you marketing communications (where you have consented or where permitted by law), including newsletters, promotions and product updates;
to improve our website, products and customer experience;
to comply with our legal obligations, including tax and record-keeping requirements; and
to detect and prevent fraud.

We will not use your personal information for a purpose other than the purpose for which it was collected, unless you consent or the use is otherwise permitted under the Privacy Act.

5. Disclosure of Your Personal Information

We may disclose your personal information to:

Shipping and logistics providers: to deliver your orders (our products ship from an international warehouse; your name, address and contact details are shared with our fulfilment and courier partners);
Payment processors: to process your transactions securely;
E-commerce and website platform providers: to host our website and manage orders;
Email and marketing service providers: to send you communications you have opted into;
Professional advisers: such as accountants and lawyers, where necessary; and
Government or regulatory bodies: where required by law or to comply with a legal obligation.

We require our third-party service providers to handle your personal information in accordance with applicable privacy laws.

6. Overseas Disclosure

As our products are shipped from an international warehouse, your personal information (including your name, delivery address and contact details) may be disclosed to recipients located outside Australia for the purposes of order fulfilment and delivery.

Before disclosing personal information overseas, we take reasonable steps to ensure that the overseas recipient handles your information in a manner consistent with the APPs, or that you consent to the disclosure.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures include:

using SSL encryption on our website;
restricting access to personal information to authorised personnel; and
using reputable third-party service providers with appropriate security measures.

No method of electronic storage or transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic and support marketing activities.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.

We may use third-party analytics and advertising tools (such as Google Analytics and Meta Pixel) that collect information about your website activity. These tools may use cookies to serve relevant advertisements to you on other platforms.

9. Marketing Communications

We may send you marketing emails about our products, promotions and news where you have opted in or where we are permitted to do so under the Spam Act 2003 (Cth).

Every marketing email includes an unsubscribe option. You can opt out at any time by clicking the unsubscribe link or emailing us at hello@aveliaco.com.au. We will process your request within a reasonable timeframe.

10. Your Rights

Under the Privacy Act, you have the right to:

Access the personal information we hold about you;
Request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading; and
Make a complaint if you believe we have breached the APPs.

To exercise any of these rights, please contact us at hello@aveliaco.com.au. We will respond to your request within 30 days.

11. Complaints

If you believe we have breached your privacy, please contact us at hello@aveliaco.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

12. Children's Privacy

Our website and products are not directed at children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16 without appropriate consent, we will take steps to delete that information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised "Last updated" date. We encourage you to review this policy periodically.