Shipping

Shipping Costs

All orders ship from our international warehouse. Shipping costs are calculated at checkout based on your delivery destination and order weight.

All product prices and payments on this site are in Australian Dollars (AUD) and include GST where applicable.

Delivery Times

Timelines below are estimated from the date of dispatch:

• Australian Metro areas: 7–14 business days
• Australian Rural & Remote areas: 10–18 business days
• International orders: 14–28 business days depending on destination

During peak periods (November through January), delivery times may be extended. Your order is still on its way.

When will my order be dispatched?

Orders are processed and dispatched within 3–5 business days. Orders placed on weekends or public holidays will be processed the next business day.

How will I know my order is on its way?

You will receive a shipping confirmation email with a tracking number once your order has been dispatched. Orders with multiple items may ship in separate packages with separate tracking numbers and may arrive on different dates.

Can my order be delivered to a PO Box or Parcel Locker?

Yes, provided the item fits within standard PO Box or Parcel Locker size limits. If an item is too large, we will contact you to arrange an alternative delivery address.

International Shipping

We ship internationally. Shipping costs for international orders are calculated at checkout based on destination and order weight.

Customs Duties & Taxes

International orders may be subject to customs charges, import duties, and local taxes imposed by your destination country. These charges are the responsibility of the customer. Avélia Co. has no control over these fees and cannot predict their amount. Please contact your local customs office for more information.

Returns

How do I return my items?

To start a return, please email us at hello@aveliaco.com.au with:

• Your order number
• The item(s) you wish to return
• Your reason for return

Our team will respond with return instructions.

What if I change my mind?

We accept change-of-mind returns within 30 days of receiving your order, subject to the following conditions:

• Items must be unused, unworn, and in their original packaging with all tags attached.
• Sale items are not eligible for return.
• Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we are not responsible for returns lost or damaged in transit.

Once we receive and inspect your return, we will issue a store credit (gift card) for the value of the returned item(s). Refunds to original payment method are not available for change-of-mind returns.

Can I receive an exchange?

We do not offer direct exchanges. Please return your item as outlined above to receive a store credit, then place a new order for the item you'd like.

What if my item is faulty or damaged?

Please email us at hello@aveliaco.com.au within 30 days of receiving your order with:

• Your order number
• A description of the fault or damage
• Clear photos of the issue

Our team will assess the claim and arrange a replacement, repair, or full refund as appropriate.

Warranty

All Avélia Co. products come with a 6-month warranty against faults and defects in manufacturing, from the date of delivery.

This warranty does not cover:

• Normal wear and tear
• Damage caused by misuse, neglect, or improper care
• Cosmetic damage (scratches, fading from sun exposure, etc.)

To make a warranty claim, please email hello@aveliaco.com.au with your order number and photos of the defect.

Return to Sender

If a parcel is undelivered, refused, or returned to us due to an incorrect address, a return-to-sender fee equal to the original shipping cost will be deducted from any store credit issued. If you would like the order re-shipped, you will be charged the return-to-sender fee plus a new shipping fee.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product has a major fault, you are entitled to a replacement or refund. For minor faults, we will repair or replace the product within a reasonable time.